Study on performance assessment mode of clinical departments in modern hospital

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Author:
LIU Yan(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
RAO Cong-zhi()
XIAO Ping(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
LIAO Xiao-qing(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
WU You-chun(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
MEI Jing(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
LIANG Gui-ling(Peking University Shenzhen Hospital,Shenzhen 518036,Guangdong Province,P.R.China)
Journal Title:
Chinese Journal of Medical Science Research Management
Issue:
Volume 25, Issue 05, 2012
DOI:
10.3760/cma.j.issn.1006-1924.2012.05.007
Key Word:
Clinical departments;performance assessment;Balanced Scorecard

Abstract: Objective Construct the reasonably effective performance assessment mode of clinical departments,which is suitable for the continuous development of modern hospital.Method Use of balanced scorecard (BSC) principle,using the analytic hierarchy process (AHP) and Rank sum ratio method (RSR)to establish a performance assessment system. Results Constructed the performance assessment mode of clinical departments,which can be dynamically adjusted based on management objectives strategy.The mode takes the BSC as the baseline,the strategy of hospital development as the guide,performance assessment index system as the key element. Conclusion The performance assessment mode of clinical departments,base on BSC,achieve the strategic performance management,and is conducive to the hospital for continuous improvement of medical care quality,in line with the long-term strategic needs of the hospital.

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