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Study on Patient Satisfaction and Its Influencing Factors

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Author:
No author available
Journal Title:
HOSPITAL ADMINISTRATION JOURNAL OF CHINESE PEOPLE'S LIBERATION ARMY
Issue:
5
DOI:
10.3969/j.issn.1008-9985.2004.05.020
Key Word:
病人满意度;影响因素;调查

Abstract: 我国医疗体制的改革使病人的地位发生了变化,病人满意度得到了提高.病人满意度研究有助于揭示病人的就诊经历,提高病人对治疗的合作性和依从性,预测病人的健康相关行为,找出医疗服务中存在的问题,以便提高医疗服务质量.本文概述了病人满意度的概念,病人满意度的主要影响因素、调查过程中研究对象的选择、问卷设计中一些常见问题及调查的实施方法,并提出了提高病人满意度的相应对策.

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