The investigation of the pathway to raise patients' satisfication degree

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Author:
WANG De-ping(The 5th Department , Chinese Traditional Medicine Hospital, Shenzhen 518033, China)
Journal Title:
INTERNATIONAL JOURNAL OF NURSING
Issue:
Volume 27, Issue 07, 2008
DOI:
Key Word:
Head nurses'comprehensive character;Nursing quality comprehensive investigate;Pafient's satisfaction degree;Work performance of the head nurses;Group maintenance of the head nurses

Abstract: Objective Look for an availability mute to raise to a higher grader of patient's satisfaction degree. Methods Article used data from 2006 first quarter degree to 2007 second quarter in my hospital'nursing quality comprehensive investigate, analyzed relativity between total quarter average score of each check of index sign item of nursing quality comprehensive investigate with total quarter average score of patient'satisfaction degree and between total quarter average score of head nurse manage with total quarter average score other check of index sign item of nursing quality comprehensive investigate. Studied influence the related factor of the patient'satisfaction degree, Focused on analysis head nurse manage relativity between patient'satisfaction degree and other check of index sign item of nursing quality comprehensive investigate. Results Present marked plus relativity between total quarter average score of head nurse manage and total quarter average score of pafient'satisfaction degree, marked level at 0. 01 and r > 0. 67. Present marked plus relativity between total quarter average score of head nurse manage and insulating with disinfection, disease area management, especially/one class nursing, first aid product management, the nursing document check, marked level at 0. 01 and r > 0. 6. Conclusion Head nurses'comprehensive character is the main factor which influences patient's satisfaction degree.

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